Most IPTV problems can be fixed in a few minutes. Find your symptom below.
Nothing loads / "login failed"
- Check the username, password and server URL for typos or extra spaces.
- Make sure your subscription has not expired.
- Restart the app and try again.
Channels load but some do not play
- One channel can be temporarily down. Try another.
- Clear the app cache (Firestick: Settings → Applications → Manage → your app → Clear cache).
Buffering or freezing
- Restart the router and the device.
- Switch to a wired connection or move closer to the router.
- Lower the quality to HD during busy times.
TV guide is empty
- Update the EPG in the app settings.
- Make sure the EPG link is added, if your app uses a separate one.
"Too many connections"
Your login is open on another device. Close it there first.
Still stuck?
Message us on WhatsApp with your device, app and a photo of the error. More tips: 7 ways to fix IPTV buffering.